ShortPulse Privacy Policy

This Privacy Policy explains how ShortPulse collects, uses, shares, retains, and protects information when you use our websites, applications, AI Studio tools, media library, billing features, profile features, support channels, and related services (collectively, the "Service").

"ShortPulse," "we," "us," and "our" mean [LEGAL ENTITY NAME].

This Privacy Policy applies to ShortPulse's processing of personal information. It does not replace our Terms of Service, Refund Policy, media-rights requirements, provider terms, or any separate agreement that expressly applies to a specific feature or business relationship.

If you do not agree with this Privacy Policy, do not use the Service.

1. Information We Collect

We collect information you provide, information generated through your use of ShortPulse, information from service providers, and information collected automatically.

Account Information

We may collect account identifiers and profile information, including your email address, user ID, authentication status, profile settings, workspace settings, subscription status, account events, and related account metadata.

Authentication may be provided by Supabase or another authentication provider. ShortPulse does not need your password in plain text.

Billing Information

If you subscribe, buy credits, buy storage add-ons, change plans, cancel, or use paid features, we may collect billing-related information, including Stripe customer IDs, subscription IDs, checkout session IDs, invoice IDs, payment status, plan names, billing interval, credit grants, credit balances, refunds, disputes, tax information, and transaction metadata.

Payment-card and bank-account details are processed by Stripe or another payment processor. ShortPulse does not intend to store full payment-card numbers.

Creative Workspace And User Content

We collect and process the content you submit, upload, generate, save, organize, or otherwise use in ShortPulse, including prompts, text, images, videos, audio, voice samples, likeness materials, product references, style references, project data, saved creators, workspace preferences, media-library items, generated outputs, draft assets, issue-report messages, and related metadata.

This content may include personal information about you or other people if you upload or generate content containing names, faces, voices, likenesses, locations, identifiers, or other identifiable details.

Because ShortPulse supports media and voice workflows, Your Content may include sensitive information or information that some laws treat specially, such as face images, voice recordings, likeness material, identity material, biometric-related information, or information about minors. You are responsible for deciding whether that content is appropriate to submit and for obtaining any required rights and consents.

Generation And Provider Data

When you use AI features, we may collect prompts, inputs, settings, model choices, provider names, job identifiers, task status, output URLs, error codes, reservation and credit events, generation costs, timing metadata, and other operational information needed to submit, track, deliver, troubleshoot, bill, and audit generation requests.

Support, Feedback, And Reports

If you contact us or submit an issue report, we may collect your message, authenticated user context, email address, source path, screenshots or attachments you provide, browser or device information, and related support metadata.

Device, Usage, Telemetry, And Log Information

We may collect technical and usage information, including IP address or approximate network information, browser type, device type, operating system, pages and routes viewed, referrer host, landing path, request identifiers, user-agent strings, hosting metadata, timestamps, error metadata, event names, feature usage, performance metrics, storage usage, and security or audit logs.

We may create aggregated, deidentified, or statistical information from Service usage, billing, generation, telemetry, and support data. We may use that information to operate, measure, secure, and improve ShortPulse, provided it is not used to identify you.

Attribution And Growth Telemetry

ShortPulse may collect attribution and growth telemetry, including anonymous browser identifiers stored in localStorage, UTM source/medium/campaign values, landing paths, referrer hosts, page-view events, CTA events, pricing interactions, signup events, checkout events, and authenticated-user stitching when you sign in.

Cookies, Local Storage, Session Storage, And Similar Technologies

ShortPulse may use browser localStorage, sessionStorage, cookies, tokens, and similar technologies to keep you signed in, remember workspace preferences, preserve project state, store anonymous attribution identifiers, support checkout handoff, report client errors, and operate the Service.

2. How We Use Information

We use information to:

• provide, operate, maintain, and secure ShortPulse;
• authenticate users and manage accounts;
• process subscriptions, payments, invoices, taxes, credits, storage add-ons, refunds, disputes, and billing support;
• submit, process, track, deliver, and troubleshoot AI generation requests;
• store, organize, display, retrieve, and delete media, projects, prompts, outputs, and workspace data;
• enforce media-rights confirmations, acceptable-use rules, provider policies, and legal requirements;
• detect, investigate, prevent, and respond to fraud, abuse, security incidents, billing misuse, policy violations, and technical problems;
• provide customer support and respond to issue reports, legal requests, privacy requests, and rights requests;
• measure usage, improve performance, debug errors, understand growth channels, and improve the Service;
• send transactional notices, billing notices, service updates, security alerts, and support communications;
• comply with law, enforce our Terms, protect rights, and preserve records needed for legitimate business, legal, tax, accounting, security, and safety purposes.

3. AI Providers And User Content Processing

ShortPulse uses third-party AI and infrastructure providers to perform actions you request. Your prompts, uploads, media, voice samples, references, settings, and related metadata may be sent to providers such as OpenAI, Fal, Kie, ElevenLabs, and similar model or infrastructure providers when needed to generate, transform, analyze, store, or deliver requested outputs.

Provider processing may be governed by provider terms, privacy policies, acceptable-use policies, safety systems, retention practices, and technical limits. ShortPulse does not control every provider system, model behavior, safety decision, outage, or retention practice.

You should not upload or submit sensitive personal information, confidential business information, regulated information, or third-party personal information unless you have the rights and authority to do so and the use is appropriate for an AI generation workflow.

ShortPulse is not designed for protected health information, financial-account numbers, government identifiers, children's data, trade secrets you are not authorized to process, or other highly regulated information unless we expressly agree to that use in writing.

ShortPulse does not currently use your private workspace content to train ShortPulse-owned foundation models. If we later use user content to train, fine-tune, or improve ShortPulse-owned models in a way that materially changes this policy, we will update this Privacy Policy and provide any required notice, consent, or choice.

4. How We Share Information

We may share information with:

• service providers that host, store, secure, process, analyze, debug, or support the Service;
• payment processors and billing providers such as Stripe;
• AI model, media generation, voice generation, image generation, video generation, and related infrastructure providers;
• authentication, database, storage, deployment, logging, analytics, telemetry, email, customer-support, tutorial, and operations providers;
• professional advisers, insurers, auditors, and legal representatives;
• authorities, courts, regulators, payment networks, or third parties when required by law, legal process, fraud prevention, safety response, dispute handling, or rights enforcement;
• parties involved in a merger, financing, acquisition, bankruptcy, reorganization, asset sale, or similar business transaction;
• other people or services when you direct us to share, publish, export, or connect content.

ShortPulse does not sell personal information for money.

ShortPulse is not currently designed to sell or share personal information for cross-context behavioral advertising. If we later use targeted advertising, retargeting pixels, ad networks, lookalike audiences, or other activities that qualify as a sale, sharing, or targeted advertising under applicable law, we will update this Privacy Policy and provide any required opt-out rights before doing so.

5. Your Responsibility For Other People's Information

You may upload or generate content involving other people, including faces, voices, likenesses, names, clients, creators, customers, employees, contractors, or minors.

You are responsible for having the rights, permissions, consents, releases, notices, and legal basis needed to provide that information to ShortPulse and to use it in AI workflows, generated outputs, ads, social content, product materials, or other content.

If you use ShortPulse for client work, employee work, contractor work, creator work, or business campaigns, you are responsible for giving any privacy notices and obtaining any consents required by your relationship with those people.

6. Retention

We retain information for as long as reasonably needed to provide the Service, maintain your account, operate billing and credits, preserve projects and media, support security, troubleshoot issues, comply with law, resolve disputes, enforce agreements, and operate our business.

Different categories of information may have different retention periods. For example:

• account and profile records may be retained while your account is active and for a reasonable period afterward;
• media, prompts, projects, and outputs may be retained until you delete them, close your account, or request deletion, subject to technical, legal, backup, billing, safety, and operational limits;
• billing, invoice, tax, payment, refund, dispute, and accounting records may be retained as needed for legal, tax, accounting, fraud-prevention, and payment-network obligations;
• security logs, telemetry, error records, and audit records may be retained as needed to protect the Service, debug issues, and maintain reliable operations;
• takedown, abuse, safety, rights, and fraud records may be retained as needed to process requests, prevent repeat abuse, comply with law, and defend legal claims;
• backups may retain deleted information for a limited period before routine deletion.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including user-scoped access controls, private storage patterns, authentication controls, and operational security practices.

No online service, AI provider, payment processor, storage system, or transmission method is perfectly secure. You are responsible for using strong account security practices and protecting the content, credentials, exports, and devices you control.

8. Children

ShortPulse is intended for users who are at least 18 years old. ShortPulse is not intended for children.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to ShortPulse, contact us so we can review and respond.

9. Your Choices And Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, portability/export of, or restriction of certain personal information. You may also have rights to object to some processing, opt out of certain sharing or targeted advertising, withdraw consent where processing is based on consent, or appeal a privacy-rights decision.

You can use product controls to update some account information, manage billing, cancel subscriptions, delete certain media or projects, or change workspace settings.

To make a privacy request, contact us at [PRIVACY EMAIL]. We may need to verify your identity and account before responding. We will not discriminate against you for exercising privacy rights where applicable law prohibits discrimination.

Some information may be exempt from deletion or access requests, including records we need for security, fraud prevention, legal compliance, billing, tax, accounting, dispute resolution, service integrity, backup recovery, rights enforcement, or safety response.

10. California Privacy Notice

This section provides California privacy disclosures and should be finalized against the final data inventory before publication.

Categories of personal information ShortPulse may collect include:

• identifiers, such as email address, account ID, customer ID, anonymous browser ID, IP address, and online identifiers;
• commercial information, such as subscription, credit-pack, invoice, refund, storage add-on, and payment-status records;
• internet or electronic network activity, such as routes, events, browser information, referrers, telemetry, logs, and interactions with the Service;
• audio, visual, and similar information, such as media, voice samples, images, videos, generated outputs, and uploaded references you choose to provide;
• professional or commercial information if you provide it in prompts, profile details, business content, client materials, product information, or support requests;
• inferences or preferences derived from product usage, settings, attribution, workspace state, and generation activity;
• sensitive personal information if you choose to include it in content, prompts, uploads, media, voice samples, support requests, or similar materials.

We may disclose these categories to the provider categories described in Section 4 for the business and commercial purposes described in Section 2.

ShortPulse does not sell personal information for money and is not currently designed to sell or share personal information for cross-context behavioral advertising. If that changes, we will update this policy and provide any required opt-out link, global privacy control handling, or related notice.

California residents may have rights to know/access, delete, correct, opt out of sale/share, limit certain sensitive personal information uses, and non-discrimination, subject to legal exceptions.

11. Other U.S. State Privacy Rights

Residents of other U.S. states may have privacy rights depending on where they live and how applicable law treats ShortPulse. These rights may include access, correction, deletion, portability, opt-out, and appeal rights.

12. International Users

ShortPulse may process information in the United States and other countries where we or our providers operate. These countries may have privacy laws different from those where you live.

If EEA, UK, Swiss, or other international privacy laws apply, ShortPulse will identify the relevant controller details, legal bases, transfer mechanisms, and rights process before publication or active international marketing.

13. Third-Party Sites And Services

ShortPulse may link to or integrate with third-party sites and services, such as payment portals, tutorial embeds, provider services, or external websites. This Privacy Policy does not control third-party privacy practices. Review the applicable third-party privacy policy before using those services.

14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice in a reasonable way, such as posting the updated policy, updating the date, sending an email, or showing an in-product notice.

15. Contact

Questions or privacy requests should be sent to [PRIVACY/SUPPORT EMAIL].